ນະໂຍບາຍຄວາມເປັນສ່ວນຕົວ

1. Introduction

Icare Service ("we", "our", "us") operates in the Lao People's Democratic Republic (Lao PDR). We are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use the Icare Service application and website.

2. Information We Collect

We may collect the following information:

• Personal information: Name, phone number, email address, home address
• Location data: GPS location to provide services at your location
• Booking data: Booking history, service types, dates and times
• Payment data: Payment methods (excluding full card details)
• Device data: Device type, operating system, IP address

3. How We Use Your Information

• Provide and improve our services
• Match users with appropriate service providers
• Process payments
• Send notifications about bookings and promotions
• Ensure safety and prevent fraud
• Comply with laws and regulations of Lao PDR

4. Information Sharing

We will never sell your personal data. We may share information with:

• Service providers: Maids, technicians, caregivers you book (only name, address and phone number)
• Payment partners: To process payments
• Government authorities: As required by Lao PDR law

5. Data Protection

We implement technical and administrative safeguards to protect your data, including SSL encryption, access controls, and regular data backups.

6. Your Rights

You have the right to:

• Access your personal data that we hold
• Request correction of inaccurate information
• Request deletion of your personal data (except as required by law)
• Withdraw consent at any time
• File a complaint regarding data usage

7. Data Retention

We retain your personal data as long as your account remains active or as needed to provide services. Certain data will be retained as required by Lao PDR law.

8. Cookies and Tracking Technologies

Our app and website use cookies and similar technologies to improve user experience. You can configure your browser to reject cookies.

9. Policy Changes

We may update this policy from time to time. We will notify you via the app or email when significant changes are made.

10. Contact Us

If you have questions about this policy, please contact: